Frequently Asked Questions

Have a question? We’ve got you covered. Find quick answers to the most common questions about shipping, payments, and our return process below.

For orders within Bogura city, we deliver within 24-48 hours. For nationwide delivery across Bangladesh, it usually takes 2-4 business days.

Yes! We provide Cash on Delivery services all over Bangladesh. You can pay the amount to the delivery agent after receiving and checking your package.

You can change your shipping address only if the order has not been dispatched yet. Please contact our support team at +8801871039026 immediately for any changes.

We accept bKash, Nagad, Rocket, and Direct Bank Transfers. We also support Cash on Delivery for your convenience.

Absolutely. We use secure encryption and trusted payment gateways to ensure your transaction data is 100% safe and never stored on our servers.

During the payment process, please include your Order ID as a reference. Once the transaction is complete, our system will automatically verify it, or you can share the Transaction ID with us via Inbox.

Please check the product in front of the delivery person. If you find any issues, contact us at +8801871039026 immediately. We will exchange the product at no extra cost.

You can return a product within 7 days of receipt, provided it is unused, unwashed, and in its original packaging. Please note that customized/personalized gifts are generally non-returnable.

After we receive and inspect the returned item, your refund will be processed within 3-5 business days via your preferred mobile banking (bKash/Nagad) or bank account.

Still have a question?

If your question isn’t answered here, please don’t hesitate to reach out. We are available Saturday to Thursday, 10 AM to 8 PM

Get in touch